Colin Shaw, Founder and CEO, Beyond Philosophy
The DNA of Customer Experience: How Emotions Drive Value
Dale Carnegie
How to Win Friends and Influence People
Jan Carlzon
Moments of Truth
Peter F. Drucker
Managing Oneself (Harvard Business Review Classics)
Marshall Goldsmith
What Got You Here Won't Get You There: How successful people become even more successful
Marshall Goldsmith
Triggers: Sparking positive change and making it last
Ken Blanchard, Victoria Halsey, Kathy Cuff
Legendary Service: The Key is to Care
Dr. Spencer Johnson
Who Moved My Cheese: An Amazing Way to Deal with Change in Your Work and in Your Life
Prof Steve Peters
The Chimp Paradox: The Mind Management Programme to Help You Achieve Success, Confidence and Happiness